Return & Refund Policy

What are your delivery options and how much is shipping?

We're happy to offer the following delivery options:


We do have some terms and conditions for delivery though!

  • Delivery times are based on orders placed before 12pm MYT.
  • Delivery fees apply if your minimum purchase falls below RM110 after discounts are applied.
  • Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
  • Delivery is only available on weekdays (excluding Malaysia Public Holidays).

Need help on how to track your order? We can help you here:

How do I return an online purchase?
You can get in touch with our Customer Service here and include the following details in your enquiry:
- Order Number,
- Name of the Item, and
- Reason for return

Am I able to return an in-store purchase online?
Unfortunately, all in-store purchases will need to be returned in-store. We apologise for the inconvenience caused!

Am I able to return an item bought from Beauty Mart World in another country?
All returns for international purchases are currently not available.

Customer Returns

Beauty Mart Marketing
36, Taman Glugor, Taman Gelugur, 11600 Jelutong, Pulau Pinang

016-416 7918